2016.08.22 Firmware Connect

Tremendous Growth of the Firmware Updates App

Southern Solutions has seen tremendous growth of their Automatic Firmware Updates App solution for Xerox ConnectKey multifunction printers!  Currently, 160 Xerox partners are installing the app on their customers’ devices, there are 7,798 total installs of the app and there have been over 100,000 successful firmware downloads and updates through the app.

App Statistics

With all copier manufacturers, firmware (or systems software) for copiers & multifunction printers has traditionally been installed manually at the device.  Updates are released on a regular basis and are required to fix operational issues, correct new compatibility issues, add new features and apply security patches.  This time consuming task decreases productivity. There are several tools that decrease the time that is taken to upgrade firmware on multiple devices but these tools still contain multiple steps that must be repeated on an ongoing basis.

Once installed, the Automatic Firmware Updates App solution automatically brings the Xerox multifunction printer to the most recently approved version of firmware sequentially with no intervention from the partner.  Updates are performed at night or during non-business hours to avoid interruption.  The Automatic Firmware Updates App Solution for Xerox multifunction printers increases customer satisfaction, increases equipment reliability, increases equipment & network security, decreases service calls and decreases the time that is required to perform these updates manually.

Recently Southern Solution sent out a survey to the Xerox partners who are currently installing the Automatic Firmware Updates App on their customers’ Xerox devices.  From the survey, we learned:

  • 96% of partners promote the benefits of the Automatic Firmware Updates App solution to new prospects as a competitive differentiator.
  • 85% of partners have included the Automatic Firmware Updates App solution as a competitive knockout in bid specification recommendations.

Southern Solutions has received a lot of positive feedback and excitement from U.S. Agent & Reseller partners.  Customers have also been very interested in the messages of ongoing compatibility fixes, increased network security and reduced service calls.

About Us

Southern Solutions is the leading provider of applications for Xerox ConnectKey multifunction printers and the first certified Xerox Personalized Application Builder in the U.S.  With our App Solutions, we create custom apps for Xerox multifunction copiers that increase efficiency and improve workflows.  Our apps are installed on thousands of Xerox devices across the globe.

Contact Southern Solutions for more information.

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