Candace St. Germain, The Cherry Cove Group (Lexington Park, MD)
I just wanted to touch base and throw some praise towards Michael. I came in Monday morning at 7am, opened our main network folder to get started and it said “Folder is Empty.” After a slight panic attack I thought to myself, maybe Michael got the docs uploaded to the cloud early? It’s the only answer I could think for seeing an empty folder. I connected with Michael that morning and he logged in while at another location and determined we had two hard drives that failed. Yowzas! Boy, that was just about as bad as it gets. Michael quickly got on it, trying to restore a previous back-up (luckily it was over the weekend while no one was in there) and ordering new drives. He stayed on it getting our main folder moved to another partition on the server so we could work while the drives came in. We started gaining access back to the files we need to do our jobs each day. He just recently finished installing the new drives here just a little while ago and we could not be more thankful.
Michael was extremely courteous the entire time, even though I know we had him under some pressure. He even quickly responded to all e-mails even though I know he was swamped with everything else. All in all, Michael was exactly the level of service I’ve come to expect from Southern Solutions and we are extremely pleased with his support. This experience re-affirmed our decision to go with Southern Solutions for our IT support and I will recommend your services any opportunity. I just wanted to say THANK YOU–especially to Michael for all he’s done for us, but for you all as well for taking us on as a customer. Had we not had you all there to back us up in this business emergency, we would probably still be in a panic right now. THANK YOU!!!!!!!!!!!!
Dr. Wilson Morales, Encounter Christian Center (Charlotte Hall, MD)
You are fantastic and your service is awesome! I teach my folks, “Always under promise and over deliver!” You have always been concise, clear, and consistent… Thank you!
Laurel James - Tri-County Youth Services Bureau (Waldorf, MD)
Thanks for having Mike spend the day here helping me out (with network related issues). He has been such a blessing, I could cry!
Mark Davis - Davis, Upton, Palumbo & Dougherty (Prince Frederick, MD)
Southern Solutions is a great company to work with. They made sure that our transition over to Xerox machines was smooth and timely. They also have great support staff who are kind and patient and willing to help teach you how to use it and set it up properly.
Shanda Buckler - NAMI Southern Maryland (Hughesville, MD)
Southern Solutions, Southern Maryland’s premier source for Xerox Office Equipment, Network Services, IT Support and Print Management Solutions, has been an invaluable resource for NAMI Southern Maryland during our office relocation by assisting with the network re-connection of our Xerox multifunction copier. This smooth transition was successful due in part to the technological expertise of Clay Walker and Michael Eaton and their commitment to get the job done! Thank you, Southern Solutions, and our local Southern Solutions representative, Ed Warren!
Marsha Stiner - Town of North Beach (North Beach, MD)
Hi Alex, I’d just like to take the time to say “thank you” to you and your team for the exceptional service we receive. It’s a real pleasure not to have to call and order toner, toner waste cartridges, etc. (and for these items to arrive automatically). It takes a load off my mind and they seem to arrive at just the right time! Keep up the good work!
Anthony Mason - American Service Technology Inc. (Leonardtown, MD)
Outstanding Customer Support! Ed, Mike and the entire Team at Southern Solutions deserve a chance for your business. Local support for equipment and server problems keeps us up and running at all times.
The Patuxent Partnership Staff - Patuxent Partnership (Lexington Park, MD)
Southern Solutions has been providing superior service to The Patuxent Partnership for many years. They are professional and extremely responsive, providing same-day service whenever possible. They have even helped us locate compatible copier parts from other local customers when our system unexpectedly went down. Their willingness to go above and beyond allowed our organization to remain up and running. Thanks to Ed and the entire team at Southern Solutions for everything they do! We look forward to working with Southern Solutions for many more years to come.
Sandy Dent - Southern Maryland Center for Independent Living (Mechanicsville, MD)
Our Xerox copier has been the most dependable equipment. We have had very little downtime due to problems with the machine. Ed Warren is the most persistent and expert sales person in Southern Maryland. Thanks for consistently checking on us here at SMCIL!!
T. Darlene Yorkshire - Church of Christ in St. Mary’s County (California, MD)
The one thing I can say truly about Southern Solutions is their professional staff is attentive to the needs of their customers. Our equipment need is small on the scale of most businesses, though when a need arises I can contact, Ed Warren, our Accounts Manager, and get immediate answers and “solutions”.
Mary A. Pocsatko-Lilly - Coldwell Banker Jay Lilly Real Estate (Waldorf, MD)
You helped us find the right equipment to meet our business needs. Plus you are always readily available to answer question, provide support or fix a problem.
The AMEWAS Family - AMEWAS (California, MD)
AMEWAS is very pleased with the quality of service Southern Solutions provides! We love that Ed Warren follows up with us to ensure all is working well with our Xerox machine. Ed never hesitates to help with an error message even when it’s because of something we’ve entered!