The AMEWAS Family - AMEWAS (California, MD)
AMEWAS is very pleased with the quality of service Southern Solutions provides! We love that Ed Warren follows up with us to ensure all is working well with our Xerox machine. Ed never hesitates to help with an error message even when it’s because of something we’ve entered!
Philip Goldstein and Karen Barbee - Phillip Goldstein Real Estate Appraisals (Prince Frederick, MD)
Southern Solutions has always been a company we can depend and trust. Every employee that we’ve dealt with has been top notch!
Maureen Gallagher - Seafarers (Piney Point, MD)
Michael Eaton came out today to service our new machine. I have to say he went above and beyond the call of duty. He helped us so many ways and I just wanted him to be recognized as such. Again, I just wanted recognize Michael Eaton for a job well done.
Pastor Dockett - Oak Grove Missionary Baptist Church (Nanjemoy, MD)
The Xerox is working great. I just wanted to extend our thanks for the great customer service you all provide. From my first inquiry to the present you all have been great and the service extraordinary. A special thank you to Alex for the service provided in evaluating our needs and helping us with the best products for our needs. Oak Grove and I look forward to a great relationship with Southern Solutions.
Candace McKay - Cherry Cove Land Development (Lexington Park, MD)
You folks have provided the best customer service I’ve received from any company all year. It is the absolute truth. From Ed stopping by every once in a while to check on things (and handling anything we throw at him), to you letting us know when something might benefit us and taking the time to visit and discuss, to Margie being nothing but helpful and pleasant to deal with, to your techs helping in any way that they can. Not one person on the staff at Southern Solutions has failed to provide the best in customer service and I always say it’s a breath of fresh air. And that is what keeps us coming back. So THANK YOU for a great 2012!
Karen Rochelle - Patuxent Presbyterian Church (California, MD)
This is to let you know that your IT representative, Michael did an excellent job yesterday,Tuesday, May 1 troubleshooting and ultimate fixing our wireless problem at Patuxent Presbyterian Church. He arrived promptly, was knowledgeable about the equipment, and went above and beyond expectations to ensure that all our office equipment functioned properly (before he left). In addition, he was polite, personable and cooperated with the staff and church members. We would like you to know that we are extremely appreciative of Michael’s prompt and efficient service and will not hesitate to call on him again should we experience any other difficulties.
Vic DeMattia - Patriot Medical Transport (Mechanicsville, MD)
Southern Solutions has helped us upgrade our dispatch center from one console to two consoles with 6 wide screens. This system dispatches our ambulences, vans and sedans. It also displays real time vehicle tracking, sends orders and other information directly to our vehciles, displays weather maps, regional hospital status, and area traffic cameras. Additionally, it interfaces with other company sites allowing us to retrieve and schedule trips requested by them. At the same time, a robust server and network upgrades occurred to allow us to interface with our phone system while providing uninterupted network throughput for all functions. Did I mention they also helped reduce our printing expense by installing a network printer, scanner and fax which integrates many functions into one and eliminated several pieces of redundant equipment? We’d highly recommend these guys for their ability to focus on support without trying to sell unneccessary equipment and services that aren’t needed.
Vic Simpson - Emmanuel Baptist Church (Huntingtown, MD)
Southern Solutions recently became our IT provider and we could not be more pleased. They have been very attentive to our needs and very prompt in responding to any technical issue we have had. Southern Solutions understands there is a human element to IT issues called customer service, and they consistently deliver outstanding courteous customer service that exceeds all expectations!
Lisa White - Loyola on the Potomac (Faulkner, MD)
One of Southern Solutions main assets is that they are made up of enthusiastic employees. They are there when you need them and are full of innovative ideas. They came in and turned our whole network system around. We all now have the same software and the Retreat House runs more efficiently. They know computers! They are in the process of redesigning our web site and working closing with our staff to ensure that the design and information fits the needs of our constituents. Most importantly they are just a phone call away!! We never have to wait more than an hour for help! They get an A+ in Customer Service. Thank you Southern Solutions from your friends at Loyola on the Potomac!
Ralph Garner - Cut Sheets Printing & Graphics (Owings, MD)
Southern Solutions provided us with the feel of an onsite IT Department on a small business budget!
Karlene McGibbon - Wildewood Group (California, MD)
I just wanted to take a minute to let you know that we think Ed is the ‘awesomest’ rep that you have ever sent us! He checks with us every few months, even if to just to say hello. In this day and age of poor customer service, we wanted to send kudos to Ed. We truly believe that he appreciates his clients and seeks our best interest.
Liz Halvosa - Blades School (California, MD)
We use their off site computer back-up service and found it to be a lot less expensive than we had expected. It does offer significant comfort to know that if our computer is hit by some disaster, that everything we have on it is protected.