The Cherry Cove Group is located in Lexington Park, MD and has facilities & hotels throughout Maryland and provides office space, storage units and rentals as well. Recently, they had two hard drives crash in their server and panic ensued. Below, Candace St. Germain from The Cherry Cove Group shares their experience and the response from Southern Solutions.
I just wanted to touch base and throw some praise towards Michael. I came in Monday morning at 7am, opened our main network folder to get started and it said “Folder is Empty.” After a slight panic attack I thought to myself, maybe Michael got the docs uploaded to the cloud early? It’s the only answer I could think for seeing an empty folder. I connected with Michael that morning and he logged in while at another location and determined we had two hard drives that failed. Yowzas! Boy, that was just about as bad as it gets. Michael quickly got on it, trying to restore a previous back-up (luckily it was over the weekend while no one was in there) and ordering new drives. He stayed on it getting our main folder moved to another partition on the server so we could work while the drives came in. We started gaining access back to the files we need to do our jobs each day. He just recently finished installing the new drives here just a little while ago and we could not be more thankful.
Michael was extremely courteous the entire time, even though I know we had him under some pressure. He even quickly responded to all e-mails even though I know he was swamped with everything else. All in all, Michael was exactly the level of service I’ve come to expect from Southern Solutions and we are extremely pleased with his support. This experience re-affirmed our decision to go with Southern Solutions for our IT support and I will recommend your services any opportunity. I just wanted to say THANK YOU–especially to Michael for all he’s done for us, but for you all as well for taking us on as a customer. Had we not had you all there to back us up in this business emergency, we would probably still be in a panic right now. THANK YOU!!!!!!!!!!!!
Southern Solutions provides Managed Network Services to 45 customers monthly in Southern Maryland and IT support as needed to even more. Our customers include small businesses, non-profits and religious organizations. We specialize in proactive support and provide on-site & remote assistance. For additional information on our network & IT solutions, click here.
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