Many effective processes we use everyday seem to be tried and true. In the video below, Joshua Justice explains how the Contact Us App and Automatic Firmware Updates will improve the customer experience. With the Contact Us App, customers can request service and supplies from the Xerox partner directly on [...]
During the week of March 14th, Southern Solutions' Developers traveled to Rochester, NY to meet with several Xerox personnel and attend the Xerox Personalized Application Builder workshop. Southern Solutions is the only company to attend this workshop for the last 3 years. Before and after the workshop, our developers met [...]
Southern Solutions' Contact Us App and Firmware Connect App were recently highlighted in an article on TechTarget's SearchITChannel. These app solutions reside directly on Xerox multifunction copiers. With the Contact Us App, customers can request service & supplies from the Xerox partner directly on the user interface. The partner can [...]
Joshua Justice, President of Southern Solutions recently presented the Contact Us App and Firmware Connect App at a Xerox Industry Analyst press event in New York City. These app solutions for Xerox multifunction copiers & printers were very well received by those in attendance. With the Contact Us App, customers [...]
There is a lot of technology built in to Xerox's ConnectKey controller. Below are 8 distinctive advantages that set it up apart from the competition: Contact Us App - With the Contact Us App, customers can request service, request supplies, order free Xerox Eco boxes for easy return & recycling [...]
Southern Solutions recently released a White Paper for our Contact Us App solution. With the Contact Us App, customers can request service, request supplies, provide feedback and order free Xerox Eco boxes to return supplies right on the ConnectKey user interface. Partners can instantly share pictures, social media feeds, messages and [...]
In May, at the Xerox Partnering for Excellence Summit, Joshua Justice, president of Southern Solutions delivered a presentation on the Contact Us App and Automatic Firmware Updates solutions that Southern Solutions developed for Xerox ConnectKey devices. Following the presentation, Joshua gave an interview to Dan Maiola, Field Operations manager for [...]
How many times have service technicians responded to a service call on a copier for one issue and then when they arrive, they see another issue. This requires ordering additional parts and a 2nd visit to close out this service call. Southern Solutions' Contact Us App now provides all the [...]
Southern Solutions, a certified Xerox Personalized Application Builder Authorized Developer develops solutions for Xerox ConnectKey products to improve the customer experience. Xerox just made the Contact Us App and Automatic Firmware Updates eligible for Co-Op Reimbursement. With the Contact Us App, customers can request service, request supplies, provide feedback and [...]
The Contact Us App provides the easiest way for customers to request service right on their Xerox ConnectKey multifunction copier. By clicking on the Contact Us App, Request Service and Submit, a service call is placed with their service partner. This simple and more enjoyable process also provides faster resolution [...]
