Southern Solutions’ Contact Us App was featured by CRN, a global online print and media leader in the IT channel, in a recent article.
From the article:
Printers may be more than three decades old, but Josh Justice knows that there’s still room for innovation.
Justice sent two of his technicians with a coding background to a Xerox personalized application workshop last spring, where they sharpened their skills and figured out how to put a 2010s twist on a classic computing device.
The two returned, and in late summer helped Southern Solutions roll out a custom app mounted onto Xerox ConnectKey printers that allows customers to provide feedback, request supplies and order Eco Boxes for returns directly from the printer.
“It seems that no one likes to talk with you on the phone anymore, and a lot of people don’t like emails,” Justice, president of the Waldorf, Md.-based solution provider, told CRN.
Southern Solutions has, in just five months, signed up more than 200 of its 1,000 customers for the Contact Us App, Justice said.
In fact, Justice’s presentation on the Contact Us App at a Xerox meeting in the fall garnered such rave reviews that 15 other resellers partnered with Southern Solutions to offer the app to their customers.
Since November, Justice estimates that other resellers have introduced more than 100 of their customers to the Contact Us App.
The Southern Solutions app Is a novel way of offering customers access to managed print services (MPS), a bundle of remote monitoring, device management and ongoing optimization services intended to save customers money, make their print activity more visible and reduce their IT burden.
CRN was established in 1982 when the IT channel was entering its infancy. Today, CRN remains the global online and print media leader in the IT channel. In fact, CRN is the source that solution providers turn to daily for breaking news and cutting-edge opinion by today’s brightest channel voices. www.crn.com
About Southern Solutions
Southern Solutions is a technology company based in Waldorf, MD, that provides copiers & printers, managed network services, IT support, custom apps and print management solutions to our customers. Through our partnership with Xerox, we directly manage nearly 1,000 printing units in Southern Maryland. We are currently managing over 36 networks in Southern Maryland and providing IT Support to many more. Through our Print Management Solution, we directly fulfill the toner and supplies for over 1.5 million pages produced every month in Southern Maryland. Southern Solutions recently began providing custom hosted apps and other hosted solutions to Xerox partners across the globe.
Contact us for more information on our company and services.