In the first quarter of 2018, 6 more Xerox Agent & Reseller Partners have licensed the Support Connect App for Xerox multifunction printers and installed the app on their customers’ devices. With the Support Connect App, users can request service, request supplies, provide feedback and order Xerox Eco Boxes for easy return and recycling of supplies right from the device user interface! This provides a simple and easy process for the customer.
With the service and supply requests, the Xerox service provider instantly receives all needed information to resolve the incident including serial number, meter reads, all supply statuses (including toner, drum, fuser, etc) and all fault codes. This provides faster resolution to service and supply incidents and increased up-time.
The Support Connect App is available in multiple languages and is currently installed in 7 different countries. This app works with Xerox ConnectKey, AltaLink and VersaLink devices.
Contact us for more information on the Support Connect App.
Just·Tech is a technology company founded in 2006 providing Print Solutions, Network & IT Solutions, custom Xerox App Solutions, office furniture and office supplies.
From our office in LaPlata, we support the Southern Maryland and Washington DC area. From our office in Winchester, we support the eastern panhandle of West Virginia and the Shenandoah Valley in Virginia. From our office in Staunton, we also support Harrisonburg, Charlottesville, Lynchburg and Roanoke. From our office in Huntington, we support the WV/KY/OH tri-state region including the cities of Charleston, Portsmouth and Ashland.
Through our Print Solutions, we offer sales and support for Xerox copiers & printers. We also provide supplies & service support for HP, Lexmark, Dell and Brother printers. Currently we are managing thousands of copiers & printers making millions of impressions every month.
With our Network Solutions, we provide Managed Network Services & IT Support to more than 70 small businesses, non-profits and religious organizations. We specialize in proactive support and provide onsite & remote assistance.
Just·Tech is the first Xerox certified Personalized Application Builder Authorized Developer in the United States. With our App Solutions, we create custom apps for Xerox multifunction copiers that increase efficiency and improve workflows. There are more than 27,000 apps that we have created installed on Xerox devices across the globe.
Contact us for more information.