JustTech LLC and Lambros Svingos have truly been a blessing in our office. Our previous copier company were unable to provide the comprehensive and hands-on customer service we currently get from the JustTech family. Lambros is a knowledgeable asset that has taken every question we have had and gotten a workable solution for our office. Lambros and JustTech were able to tailor our Xerox to our office’s needs and desires. The support staff are always responsive and friendly. JustTech and Lambros have gone above and beyond our expectations. We are so happy with our Xerox, Lambros and JustTech and we highly recommend them to anyone for their office solutions.
Kristina Saunders, Wooton, Davis Hussell & Ellis PLLC (Charleston, WV)
I just wanted to touch base and throw some praise towards Michael. I came in Monday morning at 7am, opened our main network folder to get started and it said “Folder is Empty.” After a slight panic attack I thought to myself, maybe Michael got the docs uploaded to the cloud early? It’s the only answer I could think for seeing an empty folder. I connected with Michael that morning and he logged in while at another location and determined we had two hard drives that failed. Yowzas! Boy, that was just about as bad as it gets. Michael quickly got on it, trying to restore a previous back-up (luckily it was over the weekend while no one was in there) and ordering new drives. He stayed on it getting our main folder moved to another partition on the server so we could work while the drives came in. We started gaining access back to the files we need to do our jobs each day. He just recently finished installing the new drives here just a little while ago and we could not be more thankful.
Michael was extremely courteous the entire time, even though I know we had him under some pressure. He even quickly responded to all e-mails even though I know he was swamped with everything else. All in all, Michael was exactly the level of service I’ve come to expect from JustTech and we are extremely pleased with his support. This experience re-affirmed our decision to go with JustTech for our IT support and I will recommend your services any opportunity. I just wanted to say THANK YOU–especially to Michael for all he’s done for us, but for you all as well for taking us on as a customer. Had we not had you all there to back us up in this business emergency, we would probably still be in a panic right now. THANK YOU!!!!!!!!!!!!
Candace St. Germain, The Cherry Cove Group (Lexington Park, MD)
You are fantastic and your service is awesome! I teach my folks, “Always under promise and over deliver!” You have always been concise, clear, and consistent… Thank you!
Dr. Wilson Morales, Encounter Christian Center (Charlotte Hall, MD)
Thanks for having Mike spend the day here helping me out (with network related issues). He has been such a blessing, I could cry!
Laurel James – Tri-County Youth Services Bureau (Waldorf, MD)
JustTech is a great company to work with. They made sure that our transition over to Xerox machines was smooth and timely. They also have great support staff who are kind and patient and willing to help teach you how to use it and set it up properly.
Mark Davis – Davis, Upton, Palumbo & Dougherty (Prince Frederick, MD)
JustTech, premier source for Xerox Office Equipment, Network Services, IT Support and Print Management Solutions, has been an invaluable resource for NAMI Southern Maryland during our office relocation by assisting with the network re-connection of our Xerox multifunction copier. This smooth transition was successful due in part to the technological expertise of Clay Walker and Michael Eaton and their commitment to get the job done! Thank you, JustTech!
Shanda Buckler – NAMI Southern Maryland (Hughesville, MD)
Hi Alex, I’d just like to take the time to say “thank you” to you and your team for the exceptional service we receive. It’s a real pleasure not to have to call and order toner, toner waste cartridges, etc. (and for these items to arrive automatically). It takes a load off my mind and they seem to arrive at just the right time! Keep up the good work!
Marsha Stiner – Town of North Beach (North Beach, MD)
Outstanding Customer Support! Ed, Mike and the entire Team at JustTech deserve a chance for your business. Local support for equipment and server problems keeps us up and running at all times.
Anthony Mason – American Service Technology Inc. (Leonardtown, MD)
JustTech has been providing superior service to The Patuxent Partnership for many years. They are professional and extremely responsive, providing same-day service whenever possible. They have even helped us locate compatible copier parts from other local customers when our system unexpectedly went down. Their willingness to go above and beyond allowed our organization to remain up and running. Thanks to Ed and the entire team at JustTech for everything they do! We look forward to working with JustTech for many more years to come.
The Patuxent Partnership Staff – Patuxent Partnership (Lexington Park, MD)
Our Xerox copier has been the most dependable equipment. We have had very little downtime due to problems with the machine. Ed Warren is the most persistent and expert sales person in Southern Maryland. Thanks for consistently checking on us here at SMCIL!!
Sandy Dent – Southern Maryland Center for Independent Living (Mechanicsville, MD)
The one thing I can say truly about JustTech is their professional staff is attentive to the needs of their customers. Our equipment need is small on the scale of most businesses, though when a need arises I can contact, Ed Warren, our Accounts Manager, and get immediate answers and “solutions”.
T. Darlene Yorkshire – Church of Christ in St. Mary’s County (California, MD)
You helped us find the right equipment to meet our business needs. Plus you are always readily available to answer question, provide support or fix a problem.
Mary A. Pocsatko-Lilly – Coldwell Banker Jay Lilly Real Estate (Waldorf, MD)
AMEWAS is very pleased with the quality of service JustTech provides! We love that Ed Warren follows up with us to ensure all is working well with our Xerox machine. Ed never hesitates to help with an error message even when it’s because of something we’ve entered!
The AMEWAS Family – AMEWAS (California, MD)
JustTech has always been a company we can depend and trust. Every employee that we’ve dealt with has been top notch!
Philip Goldstein and Karen Barbee – Phillip Goldstein Real Estate Appraisals (Prince Frederick, MD)
Michael Eaton came out today to service our new machine. I have to say he went above and beyond the call of duty. He helped us so many ways and I just wanted him to be recognized as such. Again, I just wanted recognize Michael Eaton for a job well done.
Maureen Gallagher – Seafarers (Piney Point, MD)
The Xerox is working great. I just wanted to extend our thanks for the great customer service you all provide. From my first inquiry to the present you all have been great and the service extraordinary. A special thank you to Alex for the service provided in evaluating our needs and helping us with the best products for our needs. Oak Grove and I look forward to a great relationship with JustTech.
Pastor Dockett – Oak Grove Missionary Baptist Church (Nanjemoy, MD)
You folks have provided the best customer service I’ve received from any company all year. It is the absolute truth. From Ed stopping by every once in a while to check on things (and handling anything we throw at him), to you letting us know when something might benefit us and taking the time to visit and discuss, to Margie being nothing but helpful and pleasant to deal with, to your techs helping in any way that they can. Not one person on the staff at JustTech has failed to provide the best in customer service and I always say it’s a breath of fresh air. And that is what keeps us coming back. So THANK YOU for a great 2012!
Candace McKay – Cherry Cove Land Development (Lexington Park, MD)
This is to let you know that your IT representative, Michael did an excellent job yesterday,Tuesday, May 1 troubleshooting and ultimate fixing our wireless problem at Patuxent Presbyterian Church. He arrived promptly, was knowledgeable about the equipment, and went above and beyond expectations to ensure that all our office equipment functioned properly (before he left). In addition, he was polite, personable and cooperated with the staff and church members. We would like you to know that we are extremely appreciative of Michael’s prompt and efficient service and will not hesitate to call on him again should we experience any other difficulties.
Karen Rochelle – Patuxent Presbyterian Church (California, MD)
JustTech has helped us upgrade our dispatch center from one console to two consoles with 6 wide screens. This system dispatches our ambulances, vans and sedans. It also displays real time vehicle tracking, sends orders and other information directly to our vehicles, displays weather maps, regional hospital status, and area traffic cameras. Additionally, it interfaces with other company sites allowing us to retrieve and schedule trips requested by them. At the same time, a robust server and network upgrades occurred to allow us to interface with our phone system while providing uninterrupted network throughput for all functions. Did I mention they also helped reduce our printing expense by installing a network printer, scanner and fax which integrates many functions into one and eliminated several pieces of redundant equipment? We’d highly recommend these guys for their ability to focus on support without trying to sell unnecessary equipment and services that aren’t needed.
Vic DeMattia – Patriot Medical Transport (Mechanicsville, MD)
JustTech recently became our IT provider and we could not be more pleased. They have been very attentive to our needs and very prompt in responding to any technical issue we have had. JustTech understands there is a human element to IT issues called customer service, and they consistently deliver outstanding courteous customer service that exceeds all expectations!
Vic Simpson – Emmanuel Baptist Church (Huntingtown, MD)
One of JustTech main assets is that they are made up of enthusiastic employees. They are there when you need them and are full of innovative ideas. They came in and turned our whole network system around. We all now have the same software and the Retreat House runs more efficiently. They know computers! They are in the process of redesigning our web site and working closing with our staff to ensure that the design and information fits the needs of our constituents. Most importantly they are just a phone call away!! We never have to wait more than an hour for help! They get an A+ in Customer Service. Thank you JustTech from your friends at Loyola on the Potomac!
Lisa White – Loyola on the Potomac (Faulkner, MD)
JustTech provided us with the feel of an onsite IT Department on a small business budget!
Ralph Garner – Cut Sheets Printing & Graphics (Owings, MD)
I just wanted to take a minute to let you know that we think Ed is the ‘awesomest’ rep that you have ever sent us! He checks with us every few months, even if to just to say hello. In this day and age of poor customer service, we wanted to send kudos to Ed. We truly believe that he appreciates his clients and seeks our best interest.
Karlene McGibbon – Wildewood Group (California, MD)
We use their off site computer back-up service and found it to be a lot less expensive than we had expected. It does offer significant comfort to know that if our computer is hit by some disaster, that everything we have on it is protected.
Liz Halvosa – Blades School (California, MD)
Josh and his staff are REALLY the best. I couldn’t do my job without them!!!! Anyone looking for help deciding if Xerox is right for them is more then welcome to contact me – I am sure I can convince you.
Roz McArthur – Charles County Public Schools (La Plata, MD)
At South Point Local Schools, having reliable copying capabilities is a must. We have received excellent customer service from the JustTech service representatives who understand this necessity and respond to our service needs in a timely manner.– Tresa Baker, South Point Local School District (South Point, OH)
JustTech has provided great service for our Xerox copier. We always have the supplies we need and they are always quick to respond when we have a problem.– Melissa Lucas, Vital & Vital, L.C. (Huntington, WV)