How many times have service technicians responded to a service call on a copier for one issue and then when they arrive, they see another issue. This requires ordering additional parts and a 2nd visit to close out this service call. Southern Solutions’ Contact Us App now provides all the fault codes from the device with the service request to the partner. By having this valuable data in advance in real-time, service technicians can be better prepared and provide faster resolution to service requests from customers. The Contact Us App now pulls over 80 data points from the Xerox ConnectKey copier when a request is submitted.
For more information on the Contact Us App, click here.
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