We are so thankful for our customers, employees, and all who have made JustTech into the family we are today.
To show our appreciation, we’re spotlighting one JustTech employee each month to get to know more about them not only as employees but as people, too.
Next up is Matthew Moore from our Managed Services Help Desk and supports all of our clients!
Joshua Justice:
Spotlight series, this time with Matthew Moore from our Managed Services Help Desk. Matt, how are you doing?
Matthew Moore:
I’m doing great.
Joshua Justice:
Great. Why don’t you tell us a little bit about yourself?
Matthew Moore:
Okay. Well, I’ve lived in Charles County my entire life. No more than fifteen minutes from JustTech. I currently live in La Plata, and I live with my, wife and five year old son. And he would want me to tell you that we have two dogs, four cats, two goats, and eight chickens.
Joshua Justice:
I love it. I love it. Don’t tell my wife she’ll wanna come visit. She’s been wanting to get a goat. I’m sure they can visit.
Matthew Moore:
Yeah. Definitely. Definitely.
Joshua Justice:
Yeah. That’s that’s awesome. I know you’re very close to our to our office in La Plata. You can’t get much closer.
Matthew Moore:
Yeah. That’s interesting. Yeah.
Joshua Justice:
Sounds great. Tell us a little bit about your position here.
Matthew Moore:
So I’m a help desk analyst here, at JustTech with the two other help desk analysts. And, we just help, the clients, with whatever they need, whether that’s, supply orders, any technician visits they need. We also try to, help them remotely first because that’s a quicker result. And then if we can’t, then we send a tech out and, get them out there as soon as possible. It’s all about providing customer service here.
Joshua Justice:
Great. And is are those, communications with clients, is that over phone, over email?
Matthew Moore:
Oh, it’s both phones and emails. Some things can be done over an email, whether they’re sending instructions or not. But other times, we need to be on the phone with the customer so we can remote into their computer and do things and, being fast in contact with them.
Joshua Justice:
That’s great. That’s great. What brought you to JustTech?
Matthew Moore:
So it was actually a former employee who, told me I should apply here. I he knew I was looking for a step in the information technology field because of my master’s degree that shifted focuses. So he told me I should apply here, told me how great JustTech was, and here I am.
Joshua Justice:
That’s great. That’s great to hear. So, you know, when an employee comes on board, the company chooses the employee, but, also, the employee chooses the company. You know, what made you want to join JustTech?
Matthew Moore:
Well, first of all, I was very impressed by the communication leading up to the interview about what I should expect. You don’t always get that. You just sort of show up sometimes, and you get what you get. But they were told me what to expect, and, that was very helpful. And then just meeting everyone here and, hearing about the company and how they were a small business, but also growing constantly, is very attractive to help a business grow. It just felt like a good fit for me.
Joshua Justice:
That’s great. That’s great. I love to hear that. What do you like most about JustTech now that you’re here?
Matthew Moore:
Well, not only is our goal to provide great customer service, but we also help each other here in the office. If one of us doesn’t know an answer, we just go to a colleague. If they know, they help us answer it because we’re all about customer service. And just the teamwork that it takes to provide all that to the customers is just helpful in so many ways.
Joshua Justice:
That’s great. Yeah. We, we refer to everyone as a one big team. I often refer to our employees, not as employees, but as team members. And, there’s a there’s a lot of teamwork here. You talked a little bit about your responsibilities. What’s a a normal day look like? Is it, is it all set, or is it surprise after surprise?
Matthew Moore:
Oh, well, you never know who’s gonna call in or who’s gonna email in, so it’s a bit of a surprise. But the standard day, you come in, you look at the emails that came in overnight, you respond to them as quickly as you can, and then you just roll with the punches, whether that’s getting supplies sent out next day. Or, if it’s an emergency, you can try to work some, third parties to get some supplies out to people. And then you always wanna help people, before sending a tech out because that takes some time. You always wanna try to help them as best as you can before you, have to send the technician out. So it’s just it just keeps going, and you just roll with whatever comes your way.
Joshua Justice:
Awesome. Love it. If a new client was considering working with JustTech and they asked you I know you’re not on the sales side. You’re on the service side. But if they asked you, if they should work with JustTech, what would you tell them?
Matthew Moore:
As I stated in earlier questions, it’s it’s all about customer service here. If you want the best customer service that I’ve ever been part of or ever received, JustTech’s the people. We do our best to help you as quickly as possible, and I’ve never had any complaints. I get many compliments from multiple team members about how great the customer service is and how helpful we are. So if that’s one of your major concerns, we’re definitely one of the ones to go with.
Joshua Justice:
Yeah. You know, talking about customer service and experience, we recently launched our automated survey, solution after every service call at the beginning of the year, and 99% of our survey respondents have been perfect scores. It’s just it’s really great to see. We know our team members provide great service, but it’s great to see the feedback from clients as well.
Matthew Moore:
Yeah. It’s it’s also great to hear for us as well to know we’re doing our jobs well.
Joshua Justice:
Absolutely. You are. And when you’re not an all star at JustTech providing great support and you’re not with all of your animals, what do you do for fun?
Matthew Moore:
Well, one of the the greatest things I find of being a father is watching my son play his sports. We just got done with a grueling, ice hockey season, which if you’ve ever seen five year olds play ice hockey, it’s fun and funny and an amazing experience, and he loves it just seeing the smile on his face. And I also Awesome. Try to get together with friends. We do bonfires, game nights, things like that, and, just spend time with the family. Yeah.
Joshua Justice:
And does he does he play locally, the hockey team?
Matthew Moore:
So, well, ice hockey is a traveling league because there’s only so many ice hockey rinks, but, his team is the savers based out of the Capital Clubhouse in Waldorf. Oh. Yeah. We’re the local team, but we traveled to Delaware a couple times. Ocean City had a end of the year tournament at the carousel there. So it’s a bit of traveling, but, based locally.
Joshua Justice:
That’s great. Well, Matt, thank you so much for spending some time with us today. I got to know you better, and I think everybody else will too.
Matthew Moore:
Thank you. Great. Thanks.
Contact us for more information at anytime.
About Just·Tech
Just·Tech, a 2020 & 2021 Inc. 5000 designee and a 2023 & 2024 CRN MSP 500 honoree is a technology company and has been keeping more than 2,000 clients happy since 2006 in providing our Print Solutions, Network & IT Solutions, Cloud Fax and custom Xerox App Solutions.
Areas we support:
- Washington DC Metropolitan area including parts of Virginia & Maryland and also Southern Maryland
- Northern Virginia, Eastern Panhandle of West Virginia and the Shenandoah Valley in Virginia
- North Eastern Virginia and the Northern Neck of Virginia including the cities of Fredericksburg & Stafford
- West Central Virginia including the cities of Harrisonburg, Staunton & Charlottesville
- South Western Virginia including the cities of Lynchburg and Roanoke
- North Central West Virginia including the cities of Morgantown, Fairmont, Clarksburg & Elkins
- WV/KY/OH tri-state region including the cities of Huntington, Charleston, Ashland and Portsmouth
Through our Print Solutions, we offer sales and support for Xerox multifunction copiers & printers. Just·Tech is a Xerox Diamond Partner and one of the top ten Xerox partners in the country. We also provide supplies & service support for HP, Lexmark, Dell and Brother printers. Currently we are managing thousands of copiers & printers making millions of copies & prints every month.
With our Network Solutions, we provide Managed Network Services & IT Support to hundreds of small businesses, non-profits and religious organizations. We specialize in proactive support and provide onsite & remote assistance.
Just·Tech is the first Xerox certified Personalized Application Builder Authorized Developer in the United States. With our App Solutions, we create custom apps for Xerox multifunction copiers that increase efficiency and improve workflows. Just·Tech is the exclusive reseller in the U.S. of the most affordable and complete print management app solution, PrintAnyWay. There are more than 100,000 apps that we have created installed on Xerox devices across the globe.
Contact us for more information.
