JustTech, LLC is actively seeking an IT professional with excellent communication & organizational skills for our Level 2 Help Desk Analyst position. This individual would join our team and provide remote IT assistance, dispatching, scheduling and outstanding customer service. JustTech is a technology company based in La Plata, Maryland, specializing in providing office equipment, managed network services, IT support and print management solutions to our customers.
This would be an in-office position in La Plata, Maryland.
- Serve as first point of contact for customers’ IT, Print Management, & technical service issues.
- Remote assistance for networks & computers.
- Scheduling & dispatching technicians.
- Entering incidents, documenting progress & managing ticket database.
- Maintaining a high level of communication with customers.
- Remaining flexible for other activities as assigned.
- A bachelor’s degree, current and relevant IT certifications such as A+, Network+, or other Microsoft certifications or relevant work experience.
- Ability to demonstrate solid understanding of commonly used office software applications and basic networking principles.
- Experience with remote fix.
- Familiar with Windows Server 2012, 2016, 2019 & Windows 10.
- Familiar with Active Directory.
- Virus protection technology knowledge.
- Understanding of LAN and WAN designs.
- Understanding of computing and networking protocols and standards.
- Excellent verbal communication skills.
- Previous IT Help Desk experience preferred
JustTech offers a competitive salary with health care benefits to employees and their dependents with the company paying 60% of the total premium. There is also a 401 K, Paid Time Off (Vacation and Holidays), and Voluntary Life options.
JustTech is an Equal Opportunity Employer/Veterans/Disabled
Apply today by clicking this link and emailing your resume.
Just·Tech, a 2020 & 2021 Inc. 5000 designee is a technology company and has been keeping more than 3,000 clients happy since 2006 in providing our Print Solutions, Network & IT Solutions and custom Xerox App Solutions.
Areas we support:
- Washington DC Metropolitan area including parts of Virginia & Maryland and also Southern Maryland
- Northern Virginia, Eastern Panhandle of West Virginia and the Shenandoah Valley in Virginia
- North Eastern Virginia and the Northern Neck of Virginia including the cities of Fredericksburg & Stafford
- West Central Virginia including the cities of Harrisonburg, Staunton & Charlottesville
- South Western Virginia including the cities of Lynchburg and Roanoke
- North Central West Virginia including the cities of Fairmont, Clarksburg & Elkins
- WV/KY/OH tri-state region including the cities of Huntington, Charleston, Ashland and Portsmouth
Through our Print Solutions, we offer sales and support for Xerox multifunction copiers & printers. Just·Tech is a Strategic Xerox Partner and one of the top ten Xerox partners in the country. We also provide supplies & service support for HP, Lexmark, Dell and Brother printers. Currently we are managing thousands of copiers & printers making millions of copies & prints every month.
With our Network Solutions, we provide Managed Network Services & IT Support to hundreds of small businesses, non-profits and religious organizations. We specialize in proactive support and provide onsite & remote assistance.
Just·Tech is the first Xerox certified Personalized Application Builder Authorized Developer in the United States. With our App Solutions, we create custom apps for Xerox multifunction copiers that increase efficiency and improve workflows. Just·Tech is the exclusive reseller in the U.S. of the most affordable and complete print management app solution, PrintAnyWay. There are more than 65,000 apps that we have created installed on Xerox devices across the globe.
Contact us for more information.