We recently received feedback from one of our IT clients who has offices in Ashland, KY & Huntington, WV and wanted to share. The Foundation for the Tri-State Community Inc. is an independent, non-profit, philanthropic corporation – and the community foundation serving the Tri-State area of eastern Kentucky, southwestern West Virginia and southern Ohio.
The Foundation for the Tri-State moved its IT service to Just Tech just over a year ago, and I wanted to send a message to let you all know how well it has gone. After a horrendous experience with our last company, we have been so pleased with the customer service we have received. We know Sean understands our office setup and anytime we have a question or tech issue, we trust he will resolve it for us quickly. In fact, he usually alerts us of problems before we’ve even noticed there’s an issue! He has completely taken charge of our tech needs, and we can trust him completely. This is what we’ve looked for the entire time I’ve been with the Foundation (7.5 years) and thought our standards were just too high to be satisfied!
Now we can do our jobs without worrying about whether our data is backed up and secure. We know that issues will be resolved quickly with minimal downtime. We know we are a small customer with few tech needs, and in the past that has earned us “bottom of the totem pole” status with other service providers. You’ve delivered on your promises, despite our small size. Thank you for serving us well!
– Kathryn Lamp, Foundation for the Tri-State Community, Inc. (Ashland, KY)
JustTech provides managed IT services to hundreds of small businesses, non-profits and religious organizations with high customer satisfaction. This is proven by our higher than average client retention rate of 98%. Services include cloud based solutions, server & computer monitoring, robust security solutions and data storage solutions. JustTech specializes in proactive support and provides both remote and onsite assistance. JustTech’s IT solutions improve productivity, increase efficiency and increase security.
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Just·Tech is a technology company and has been keeping more than 3,000 clients happy since 2006 in providing our Print Solutions, Network & IT Solutions and custom Xerox App Solutions.
Areas we support:
- Southern Maryland and Washington DC area
- Northern Virginia, Eastern Panhandle of West Virginia and the Shenandoah Valley in Virginia
- North Eastern Virginia and the Northern Neck of Virginia including the cities of Fredericksburg & Stafford
- West Central Virginia including the cities of Harrisonburg, Staunton & Charlottesville
- South Western Virginia including the cities of Lynchburg and Roanoke
- North Central West Virginia including the cities of Fairmont, Clarksburg & Elkins
- WV/KY/OH tri-state region including the cities of Huntington, Charleston, Ashland and Portsmouth
Through our Print Solutions, we offer sales and support for Xerox multifunction copiers & printers. JustTech is a Strategic Xerox Partner and one of the top ten Xerox partners in the country. We also provide supplies & service support for HP, Lexmark, Dell and Brother printers. Currently we are managing thousands of copiers & printers making millions of copies & prints every month.
With our Network Solutions, we provide Managed Network Services & IT Support to hundreds of small businesses, non-profits and religious organizations. We specialize in proactive support and provide onsite & remote assistance.
Just·Tech is the first Xerox certified Personalized Application Builder Authorized Developer in the United States. With our App Solutions, we create custom apps for Xerox multifunction copiers that increase efficiency and improve workflows. JustTech is the exclusive reseller in the U.S. of the most affordable and complete print management app solution, PrintAnyWay. There are more than 54,000 apps that we have created installed on Xerox devices across the globe.
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