JustTech’s managed network and network support clients receive Level 2 service immediately when calling, texting or emailing JustTech’s IT team! Many service organizations have an initial Level 1 support team that is used to screen all calls and this often delays response time to service incidents. JustTech’s clients are instantly connected to someone on our team who can help them!
JustTech decided to invest in a highly skilled Level 2 IT help desk as the first point of contact for our clients to reduce the time it takes to resolve incidents and to increase customer satisfaction. We have received great feedback from our clients on our responsiveness and quickness to resolve IT issues. Our client retention with our managed IT solution is 98% and is far above the national average.
About JustTech
Just·Tech is a technology company founded in 2006 providing Print Solutions, Network & IT Solutions and custom Xerox App Solutions to more than 3,000 clients.
From our office in LaPlata, we support the Southern Maryland and Washington DC area. From our office in Winchester, we support the eastern panhandle of West Virginia and the Shenandoah Valley in Virginia. From our office in Harrisonburg, we support West Central Virginia. From our office in Staunton, we also support Charlottesville, Lynchburg and Roanoke. From our office in Morgantown, we support North Central West Virginia including the cities of Fairmont, Clarksburg & Elkins. From our office in Huntington, we support the WV/KY/OH tri-state region including the cities of Charleston, Portsmouth and Ashland.
Through our Print Solutions, we offer sales and support for Xerox multifunction copiers & printers. JustTech is a Strategic Xerox Partner and one of the top fifteen Xerox partners in the country. We also provide supplies & service support for HP, Lexmark, Dell and Brother printers. Currently we are managing thousands of copiers & printers making millions of copies & prints every month.
With our Network Solutions, we provide Managed Network Services & IT Support to more than a 100 small businesses, non-profits and religious organizations. We specialize in proactive support and provide onsite & remote assistance.
Just·Tech is the first Xerox certified Personalized Application Builder Authorized Developer in the United States. With our App Solutions, we create custom apps for Xerox multifunction copiers that increase efficiency and improve workflows. There are more than 45,000 apps that we have created installed on Xerox devices across the globe.
Contact us for more information.