I wanted to contact you in regards to Sean. He has been working with me on a computer issue and has been great to work with. I know you have many customers, but I feel like Sean made us a priority. He was professional and got the issue fixed in a timely manner. We really appreciate the service he provided.
Ben Dyer, Dyer Insurance (Wheelersburg, OH)
We cannot thank Eric enough for coming out and saving the day. He sorted everything out and got me set up to DSPro for both offices on my desktop, all computers printing and employees happy. Thank you so much for being so responsive. The team here at Mattingly now understand why we chose to stay with you and JustTech.
Sandy Dorsey, The Simms Insurance Agency (Lexington Park, MD)
As the unexpected and historical pandemic hit our country, we felt very secure with our technology setup to fully operate from the safety of our homes. Had we not had Just·Tech, it would have been beyond complicated to navigate this new environment.
Stacey Bahr, Bahr Insurance (California, MD)
I would highly recommend Brian Presley and JustTech for all of your business machine needs. Brian has helped not only my Proctorville, OH office with printers and copiers, but also my Lexington, KY office. The service I have received from Brian and JustTech has been impressive. Be sure to give them a call to consider all they have to offer!
Jeff Hutchison, Jeff Hutchison Insurance Services (Proctorville, OH & Lexington, KY)
I’ve been a customer of Just Tech for seven years. During that time, their customer service has exceeded my expectations. Just Tech provides our Xerox machines, email, and firewall. I can trust that their professional services will serve my agency and keep my business secure (Creighton Insurance in La Plata). Anytime we have questions, or glitches, they return calls or come by the office to resolve the issue. Issues are few and far between, as their products and services work well and rarely have glitches. The staff is friendly, enthusiastic, and eager to serve. I’ve known Josh Justice for nearly twenty years. He’s quite an entrepreneur with a good soul and a moral compass facing North. I highly recommend Just Tech for your business or personal needs.
Rochelle Creighton, Creighton Insurance (La Plata, MD)
Working with Just·Tech has relieved a great deal of stress for our agency staff and has allowed us to operate without technical difficulties. They help us with everything from our office phones, cell phones, computers, wifi, routers, and email security. Mike, Jerry, Will, and their entire staff are very responsive. They have been able to either help us with a quick phone call or just as easily, come to the office to assist when needed. They most recently upgraded our security system. That process was stress free on our end as they completed the project from start to finish without any business interruption.
Stacey Bahr, Bahr Insurance (California, MD)
As our business expanded, we were lucky enough to discover Just·Tech! They are very knowledgeable about equipment for expansion and making sure we are able to operate and communicate either in the office, or remotely. I would without a doubt recommend Just·Tech. No matter the size of your business, they will customize their services for you. The amount of time we have saved with their expertise has allowed us more time to focus on our business.
Stacey Bahr, Bahr Insurance (California, MD)
We work with many insurance and related organizations and have observed some common challenges:
Updating technology without causing disruption to organization’s productivity.
Just·Tech has local network analysts and trainers to assist with new copier and printer installations. We coordinate with the delivery team to decrease your downtime and to get you up and running as quickly as possible.
Regulatory requirements, client privacy protection and information security.
Xerox Image Overwrite Security provides a triple pass overwrite algorithm to ensure all data is unrecoverable after every copy, print, scan and fax job is performed on a multifunction printer. When performed after every job, Image Overwrite is fast. Also, Xerox is the only vendor to provide McAfee built-in security that protects the multifunction printers from outside threats. Nothing can run on the device unless whitelisted.
With our Network Security Solution, we protect your network against internal and external threats. This advanced firewall protection provides wireless protection as well which is often an overlooked vulnerability in customers’ networks. When employees and guests connect to clients’ WiFi, the clients’ networks are susceptible from anything on these mobile devices. With our solution, new threats are protected against as they are discovered ensuring you have the latest protection for your network and that information is secure and safe!
Our DNS Protection for workstations (computers & laptops) is a cloud security platform that provides the first line of defense against threats (including many ransomware type attacks) on the internet wherever users go. This solution blocks malicious destinations before a connection is ever established. This is an additional layer of network security and content filtering and highly recommended to prevent intruders.
New software and firmware is released on a regular basis for copiers and printers. This software is traditionally updated manually by the end user which can leave devices with out of date software and networks susceptible to recent network threats. With the Firmware Connect App, when firmware and software updates are released by Xerox and approved by JustTech, updates to the copiers and printers are overnight. This ensures devices have the latest software updates which include security patches for newly discovered threats and that information on the network is protected!
Seamlessly transitioning to a secure cloud fax solution.
Most major phone carriers have announced upcoming discontinuation of analog phone lines and many clients will still need a way to fax in the future. Faxing with Voice Over IP is highly unreliable and not supported by multifunction printer manufacturers. JustTech provides a reliable and secure cloud faxing solution for clients. Many organizations are also moving to cloud fax services because of the significant monthly cost savings as compared to having an analog fax line and the cost savings of not having long distance costs.
With all cloud fax services, clients have to scan in documents and then attach them to an email or upload them to a web portal to send the documents via fax. A complaint commonly received from clients is how long it takes to fax hard copy documents with cloud fax services because of the multiple steps involved (scan, upload, etc.). The CloudFax Connector App for Xerox multifunction printers solves this challenge and allows sending hard copy documents through JustTech’s Cloud Fax service as easy as it is with a traditional fax. Simply scan in and fax!
Providing a simple way for guests to print from their mobile devices.
With the free @PrintByXerox app, users email from their mobile phone or tablet the documents they wish to print to Print@PrintByXerox.com and they receive a code back. The user types the code into the free Print@PrintByXerox App on the Xerox multifunction printer and the documents are instantly printed. Documents to be printed are pulled from the cloud and the user’s mobile device does not have to be on the client’s network. This solution provides an easy and secure mobile print solution!
Maintaining the use of Scan to Email.
Studies have shown that Scan to Email is still the #1 way users scan on multifunction printers in the United States. A break in the connection of Scan to Email can be caused by several reasons including a password change for the email account and settings changed by the email provider. When this happens, Scan to Email stops working and the user has to place a service call. The free Email Connect App (developed by JustTech) allows the user to enter in their email address and password and then select their email provider on the Xerox multifunction printer. Updated Scan to Email settings are instantly written to the Xerox device and Scan to Email is again working!
Protecting clients’ personal identification information.
With the Auto-Redaction App for Xerox multifunction printers, you can remove sensitive and personally identifiable information (PII) from an entire document in seconds. Any personally identifiable information (PII) — names, phone numbers, emails, Social Security numbers, dates of birth — is automatically redacted from official documents with this app thereby protecting client information.
Creating meaningful scanning workflows.
Creating and following a meaningful scanning workflow is important for many insurance organizations. With our Xerox multifunction printers, there are many scanning options available, including: scan to email, network scan, scan to folder and scan to cloud programs including DropBox, Office 365 and SharePoint.
Increasing efficiencies with office printing process.
With our managed print solutions, we can centralize the management of all your desktop printers from multiple manufacturers (Xerox, HP, Brother & Dell). We can take control of your print activities and reduce your costs by up to 30%. We also provide automatic supply ordering and replenishment with no user intervention required.
With the Support Connect App, users can request service, request supplies, provide feedback and order Xerox Eco Boxes for easy return and recycling of supplies right from the Xerox device user interface! This simple and easy process also provides faster resolution to incidents as needed information to resolve the task is automatically sent from the app including the serial number, meter reads, all supply statuses (including toner, drum, fuser, etc) and all fault codes.
Greater productivity with proactive network support and seamless 3rd party software integration.
We provide network management and IT solutions to many organizations. We specialize in proactive support & cloud security services and provide remote and on-site support. Many insurance organizations utilize 3rd party software for day to day operations and we have vast experience in integrating unique software.
Migrating on-premises print servers to the cloud.
For many clients, moving servers to the cloud is a key objective and for some, the only on-premises servers remaining are print servers. JustTech provides a reliable and secure cloud print server solution for clients. This cloud solution simplifies printer driver management and eliminates on-premises print servers and also improves network security. JustTech’s Cloud Print Server is a true SaaS (Software as a Service) platform that provides companies of every size an easy to use, scale, serverless printing infrastructure. This platform supports native print drivers while keeping print jobs local.
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