If you’ve been a Xerox customer for a while, you may have recently heard the news about Xerox acquiring Lexmark — and wondered what it actually means for your day-to-day operations.
Will your service change?
Will your equipment be affected?
Is this something you need to worry about?
Those are fair questions.
The short answer: your experience stays the same — and in many ways, it gets even better.
At JustTech, we want our clients to understand what this announcement means and why we view it as a positive step for businesses that rely on Xerox technology and support every day.
What Happened
Xerox recently announced its acquisition of Lexmark, another respected name in the print and document technology industry. This move brings together two established organizations with decades of experience in office technology, managed print services, workflow automation, and document management.
In simple terms, Xerox is combining resources, technology, expertise, and global infrastructure to create a stronger and more innovative organization.
This is not about replacing one brand with another. Instead, it’s about strengthening capabilities, expanding technology offerings, and positioning Xerox for long-term growth in an evolving workplace environment.
What This Means for Your Business
Service & Support: No Disruption — Just Consistency You Can Count On
Your relationship with JustTech does not change.
You’ll still work with the same local team, the same local help desk, and the same JustTech technicians who already know your equipment, workflows, users, and business operations.
Our commitment to responsive, reliable support remains exactly the same. In fact, this acquisition further reinforces our ability to deliver exceptional service with even greater backing from Xerox.
For our clients across Maryland, Virginia, Washington, DC, West Virginia, Pennsylvania, Ohio, and Kentucky, local support continues to matter — and it remains one of the biggest advantages of partnering with JustTech.
Expanded Technology & Innovation
One of the biggest long-term advantages of this acquisition is access to a broader range of technology and expertise.
By bringing Lexmark into the Xerox ecosystem, there is an opportunity to accelerate innovation in areas such as:
- Workflow automation
- Cloud integration
- Security solutions
- Managed print services
- Digital transformation
- AI-driven document workflows
- Hybrid workplace technologies
Over time, this creates more opportunities for businesses to improve efficiency, reduce manual tasks, strengthen security, and simplify document management.
For customers, that means smarter solutions — not added complexity.
Stronger Supply Chain & Long-Term Reliability
The past several years highlighted how important supply chain stability truly is.
This acquisition strengthens Xerox’s global infrastructure and manufacturing capabilities, helping improve access to equipment, parts, toner, and supplies over the long term.
That matters for businesses that depend on reliable uptime and consistent support.
In practical terms, stronger infrastructure can help provide:
- Greater product availability
- Improved long-term equipment support
- Better supply consistency
- Reduced delays
- Increased confidence in future technology investments
For organizations managing busy office environments, schools, healthcare facilities, nonprofits, and production print operations, reliability is critical.
More Flexibility for the Future
As businesses evolve, technology needs evolve too.
Organizations today are balancing hybrid work, cybersecurity concerns, cloud services, document security, workflow efficiency, and cost management — all at the same time.
With expanded resources and a broader technology portfolio, Xerox is better positioned to provide flexible solutions that can scale alongside your business.
Whether your organization is looking to:
- Modernize print infrastructure
- Improve cybersecurity
- Reduce operating costs
- Expand cloud-based workflows
- Support remote and hybrid employees
- Streamline document processes
…the goal is not to disrupt what’s already working. The goal is to provide more options and more innovation when your business is ready for the next step.
Why This Is a Positive Move
At its core, this acquisition is about long-term strength, stability, and innovation.
Xerox is investing in its future — and by extension, in the future of the businesses that rely on its products and services every day.
By expanding its capabilities and reinforcing its market position, Xerox is continuing to evolve to meet the changing demands of today’s workplace.
For your business, that means aligning with a technology partner that is actively building for the future instead of standing still.
The Local Advantage Still Matters Most
While this is a global move, your experience remains local — and that’s where JustTech continues to make the difference.
For 20 years, JustTech has supported businesses and organizations throughout the Mid-Atlantic Region with responsive service, familiar faces, and a deep understanding of how local organizations operate.
When you contact JustTech, you are not routed through an offshore call center or a national queue. You work directly with a local team that is accessible, knowledgeable, and ready to help.
That combination continues to set the client experience apart:
Global innovation and infrastructure from Xerox — paired with personalized local support from JustTech.
As technology continues to evolve, JustTech remains committed to helping businesses across Maryland, Virginia, Washington, DC, West Virginia, Pennsylvania, Ohio, and Kentucky navigate those changes with confidence, reliability, and trusted local support.
👉 Contact JustTech for more information.
About Just·Tech
JustTech is an award-winning technology company celebrating 20 years of serving organizations across the Mid-Atlantic region. A 2020 & 2021 Inc. 5000 honoree and a 2023 & 2024 CRN MSP 500 designee, JustTech supports more than 2,000 organizations with comprehensive Print Solutions, Managed IT & Network Services, Cloud Fax, PrintAnyWay™ print management software, and custom Xerox® App Solutions. As a Xerox Signature Partner, the company provides the full line of Xerox multifunction copiers and printers, backed by local service and support, currently managing thousands of devices that produce millions of pages each month.
JustTech delivers proactive, enterprise-level technology support to small businesses, nonprofits, schools, and religious organizations through both remote and onsite services. Their Managed IT and Supplemental IT offerings focus on cybersecurity, cloud solutions, network performance, and business continuity—helping organizations operate more efficiently while reducing risk and downtime.
Headquartered in the Mid-Atlantic, JustTech serves clients across the Washington, DC metropolitan area (including Virginia and Maryland), Southern Maryland, Northern Virginia, the Shenandoah Valley, the Eastern Panhandle of West Virginia, the Northern Neck and Fredericksburg region of Virginia, Central and Southwest Virginia, North Central West Virginia, and the WV/KY/OH Tri-State region.
Learn more at JustTech.com or contact JustTech to discover how a local, full-service technology partner can support your organization’s growth.
