In 2014, Southern Solutions developed our first ever customized app for Xerox ConnectKey copier & printing devices. We began our journey into app creation in May by being one of the first Xerox partners to attend the Xerox Personalized Application Builder Workshop. Seeing the need for improved workflows and seeing the potential, we dedicated much time over the summer months to app development. We began to see the possibilities to enhance communication with customers and to simplify the service & supply process. In late August, we launched version 1 of our Contact Us App. Features of the app include the ability for the customer to request service, request supplies, and return & recycle supplies right from the Xerox ConnectKey copier control panel. In September, Southern Solutions was invited to an industry analyst event in New York City, sponsored by Xerox, to present the Contact Us App. This innovative technology was very well received.
Southern Solutions launched version 1.5 of the Contact Us App in October. With the move to version 1.5, we added the ability for customers to provide feedback and we are now on a platform that will allow us to add additional functionality more easily in the future. We were honored that our app development and services business model was highlighted by Xerox in the Channel Partner Connection blog.
We have installed many of our apps on our customers’ devices in Southern Maryland and have received lots of great feedback! In November, we began offering the Contact Us App to other Xerox partners as well and the response has been very favorable! Special thanks to Michael Eaton, a very valued member of our team who has spent a lot of time on developing this solution. As we look forward to 2015, we are planning to add functionality to our Contact Us App, develop additional apps and offer additional services to partners.
Contact us at anytime for more information on our app development.