This is a great company with Excellent Customer service from the sales reps to the service techs! Dustan has been very helpful over the years and has never hesitated to answer our questions. He goes above and beyond! Highly Recommend!
Robert Bradley, American Printing & Signs (King George, VA)
We have been using Just Tech for 7 years and couldn’t ask for better customer service! Thank you for all you do for our business.
Dana Bustin, Patuxent Printing (Owings, MD)
We first began working together in 1995 when I purchased MPB and we obtained a small black & white machine and we are at 24 years together. The Xerox brand has been a very good print quality product that matches what our clients are looking to receive. The team of technicians that support the equipment is unbelievable, dedicated to fixing your problem as seamless as possible. When or if we have an issue, the local management is there to help facilitate whatever can be done to fix the situation and always ready to help in any way possible. Nothing is perfect but the local management team along with technical service are the best. Because we are a demand print shop with deadlines every day, we rely on a quick response time for service to get us back and running.
Andy Walls, Morgantown Printing & Binding – MPB (Morgantown, WV)
JustTech provided us with the feel of an onsite IT Department on a small business budget!
Ralph Garner – Cut Sheets Printing & Graphics (Owings, MD)
We work with many commercial print and related organizations and have observed some common challenges:
Providing the solution to allow you to deliver your product to your clients.
Just·Tech provides a full line of color printing products from desktop printers to multifunction devices to production presses. We offer PCL and PostScript print drivers as well as optional print servers for color matching and variable data jobs. Inline finishing options include stapling, hole punching, booklet making, C & Z folding, GBC Punch and more.
Quick response to service concerns.
Just·Tech provides local support and fast response for service concerns on your office printers and copiers. Our technicians are highly skilled, have much experience and receive ongoing training. During a service visit, we proactively inspect your entire unit to ensure there are no other issues. This increases your equipment’s uptime!
Updating technology without causing disruption to organization’s productivity.
Just·Tech has local network analysts and trainers to assist with new copier and printer installations. We coordinate with the delivery team to decrease your downtime and to get you up and running as quickly as possible.
Greater productivity with proactive network support and seamless 3rd party software integration.
We provide network management and IT solutions to many organizations. We specialize in proactive support & cloud security services and provide remote and on-site support. Many commercial print organizations utilize 3rd party software for day to day operations and we have vast experience in integrating unique software.
Seamlessly transitioning to a secure cloud fax solution.
Most major phone carriers have announced upcoming discontinuation of analog phone lines and many clients will still need a way to fax in the future. Faxing with Voice Over IP is highly unreliable and not supported by multifunction printer manufacturers. JustTech provides a reliable and secure cloud faxing solution for clients. Many organizations are also moving to cloud fax services because of the significant monthly cost savings as compared to having an analog fax line and the cost savings of not having long distance costs.
With all cloud fax services, clients have to scan in documents and then attach them to an email or upload them to a web portal to send the documents via fax. A complaint commonly received from clients is how long it takes to fax hard copy documents with cloud fax services because of the multiple steps involved (scan, upload, etc.). The CloudFax Connector App for Xerox multifunction printers solves this challenge and allows sending hard copy documents through JustTech’s Cloud Fax service as easy as it is with a traditional fax. Simply scan in and fax!
Increased security in the office and at all points of access to the network.
Xerox Image Overwrite Security provides a triple pass overwrite algorithm to ensure all data is unrecoverable after every copy, print, scan and fax job is performed on a multifunction printer. When performed after every job, Image Overwrite is fast. Also, Xerox is the only vendor to provide McAfee built-in security that protects the multifunction printers from outside threats. Nothing can run on the device unless whitelisted.
With our Network Security Solution, we protect your network against internal and external threats. This advanced firewall protection provides wireless protection as well which is often an overlooked vulnerability in customers’ networks. When employees and guests connect to clients’ WiFi, the clients’ networks are susceptible from anything on these mobile devices. With our solution, new threats are protected against as they are discovered ensuring you have the latest protection for your network and that information is secure and safe!
Our DNS Protection for workstations (computers & laptops) is a cloud security platform that provides the first line of defense against threats (including many ransomware type attacks) on the internet wherever users go. This solution blocks malicious destinations before a connection is ever established. This is an additional layer of network security and content filtering and highly recommended to prevent intruders.
New software and firmware is released on a regular basis for copiers and printers. This software is traditionally updated manually by the end user which can leave devices with out of date software and networks susceptible to recent network threats. With the Firmware Connect App, when firmware and software updates are released by Xerox and approved by JustTech, updates to the copiers and printers are overnight. This ensures devices have the latest software updates which include security patches for newly discovered threats and that information on the network is protected!
Maintaining the use of Scan to Email.
Studies have shown that Scan to Email is still the #1 way users scan on multifunction printers in the United States. A break in the connection of Scan to Email can be caused by several reasons including a password change for the email account and settings changed by the email provider. When this happens, Scan to Email stops working and the user has to place a service call. The free Email Connect App (developed by JustTech) allows the user to enter in their email address and password and then select their email provider on the Xerox multifunction printer. Updated Scan to Email settings are instantly written to the Xerox device and Scan to Email is again working!
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