JustTech achieved 100% managed IT client retention in Q3 2025, added 9 new managed IT clients in September, and secured $145,920 in new annual recurring IT revenue (ARR)—its second-largest IT revenue month ever. This success is driven by a local help desk, certified System Administrators, a Cloud Migration Specialist, and proactive IT Sales Engineering. JustTech’s comprehensive managed IT stack includes network security, Microsoft 365, DNS protection, email security, MDR, offsite backup, and more.

JustTech Achieves 100% Managed IT Client Retention in Q3 2025

JustTech is proud to announce that our managed IT client retention rate was 100% in the third quarter of 2025—a performance that surpasses industry averages. This milestone reflects the loyalty of our clients, the expertise of our team members, and the value of our modern, relevant IT solutions.

Record-Breaking September for Managed IT Services

September 2025 was a landmark month for the JustTech Managed IT Services team:

9 new managed IT clients onboarded — the highest in JustTech history
$145,920 in new annual recurring IT revenue (ARR) — the second-highest month for new IT revenue

With thousands of clients across six states and Washington, DC, JustTech continues to invest heavily in the people, technology, and resources that ensure exceptional customer support and long-term satisfaction.

Our People: The Strength Behind JustTech’s Managed IT Success

Local Managed Services Help Desk (Level 1 & Level 2 Support)

Our U.S.-based help desk provides fast, friendly support for:

Copier & printer service and supplies
Network and system issues
IT troubleshooting
Software assistance and app support

Clients can contact the help desk via phone, email, or ticketing system.

Certified System Administrators (Remote & Onsite Support)

Our System Administrators support clients across multiple industries and hold a wide range of technical certifications. They deliver:

Remote IT troubleshooting
Scheduled onsite visits
System optimization
Network management

Cloud Migration Specialist

Our cloud team performs:

Full cloud assessments
Public + private cloud orchestration
Secure cloud migrations
Productivity-focused cloud optimization

IT Sales Engineer

Beyond onboarding, our IT Sales Engineer:

Conducts quarterly check-ins
Reviews changing business needs
Helps clients plan for future IT growth

This proactive model helps maintain our industry-leading retention.

What’s Included in JustTech’s Managed IT Solution

Below is a breakdown of the core services that power JustTech’s Managed IT offering.

Network, Workstation, and Server Support

Antivirus, Anti-Malware, and Spyware Protection

We use Microsoft Defender for advanced threat protection against:

Viruses
Ransomware
Spyware
Malicious downloads

Microsoft Defender provides:

Real-time monitoring
Automatic scanning of files, software, and websites
Continuous definition updates

Operating System & Software Updates

Ensures devices remain secure and fully patched
Reduces vulnerabilities
Installed and managed on all desktops and laptops

Microsoft 365 Licensing & Management

Includes:

Microsoft Office apps (Word, Outlook, Excel, etc.)
Email services
Intune & Azure integration
Auto-Pilot profile restoration
Backups of Microsoft 365 data

Email Security

Protects users from:

Malware
Phishing
Business Email Compromise (BEC)
Imposter messages

Features include:

Granular visibility
Continuity tools
Blocked/safe sender list
Installed on every email address

DNS Protection (Per Workstation)

Our DNS security layer:

Blocks malicious destinations before connection
Identifies malware, phishing, and command-and-control callbacks
Provides content filtering
Secures internet activity across all devices

WAN / Network Security (Firewalls & More)

Advanced network protection includes:

Ransomware defense
Detection of crypto-mining, bots, worms, and APTs
Full firewall hardware + security subscriptions
Automatic updates and hardware refresh as needed

Managed Detection & Response (24/7)

Our MDR solution offers:

Patented Real-Time Threat Detection

A government-grade SOC monitors:

Lateral movement
Emerging threats
Suspicious behavior patterns

24/7 Incident Monitoring & Response

Staffed by former U.S. government cybersecurity operators, the SOC delivers:

Around-the-clock threat hunting
Unified detection and response
Continuous environment monitoring

Rapid Agent Deployment

Same-day deployment
Immediate environment protection
Fast, streamlined onboarding

Offsite Backup

Unlimited cloud storage
Encrypted data transfer
Redundant power + internet at our colocation facility
Data accessible via web portal or external hard drive

Key Takeaways

100% client retention in Q3 2025
9 new clients and $145,920 in new ARR in September
Comprehensive managed IT stack across security, cloud, and productivity
Local, certified, and highly specialized IT team
6-state regional presence + Washington, DC

About Just·Tech
Just·Tech, a 2020 & 2021 Inc. 5000 designee and a 2023 & 2024 CRN MSP 500 honoree is a technology company and has been keeping more than 2,000 clients happy since 2006 in providing our Print Solutions, Network & IT Solutions, Cloud Fax and custom Xerox App Solutions.

Areas we support:

Washington DC Metropolitan area including parts of Virginia & Maryland and also Southern Maryland
Northern Virginia, Eastern Panhandle of West Virginia and the Shenandoah Valley in Virginia
North Eastern Virginia and the Northern Neck of Virginia including the cities of Fredericksburg & Stafford
West Central Virginia including the cities of Harrisonburg, Staunton & Charlottesville
South Western Virginia including the cities of Lynchburg and Roanoke
North Central West Virginia including the cities of Morgantown, Fairmont, Clarksburg & Elkins
WV/KY/OH tri-state region including the cities of Huntington, Charleston, Ashland and Portsmouth

Through our Print Solutions, we offer sales and support for Xerox multifunction copiers & printers. Just·Tech is a Xerox Diamond Partner and one of the top ten Xerox partners in the country. We also provide supplies & service support for HP, Lexmark, Dell and Brother printers. Currently we are managing thousands of copiers & printers making millions of copies & prints every month.

With our Network Solutions, we provide Managed Network Services & IT Support to hundreds of small businesses, non-profits and religious organizations. We specialize in proactive support and provide onsite & remote assistance.

Just·Tech is the first Xerox certified Personalized Application Builder Authorized Developer in the United States. With our App Solutions, we create custom apps for Xerox multifunction copiers that increase efficiency and improve workflows. Just·Tech is the exclusive reseller in the U.S. of the most affordable and complete print management app solution, PrintAnyWay. There are more than 100,000 apps that we have created installed on Xerox devices across the globe.