JustTech’s client retention with our managed IT clients was 100% in the second quarter of 2025! This higher than industry average retention is due to our loyal clients, talented team members and relevant solution offerings.
With thousands of clients spread across 6 states and Washington, DC, JustTech invests in many resources to ensure each and every client is provided the best support and satisfied with our services.
JustTech’s local Managed Services Help Desk provides Level 1 & Level 2 Support to JustTech’s clients for copier & printer supplies & service incidents, copier & printer IT support, network & IT incidents, software support, app assistance and other items as needed. The Help Desk is local and may be contacted via email, phone, or ticketing system.
System Administrators at JustTech provide remote and onsite IT support for our clients across our entire region. These individuals hold multiple industry certifications and have a wide range of experience from working with accounts in many different industries.
JustTech’s Cloud Migration Specialist performs detailed assessments and full cloud migrations with Cloud Orchestration ensuring clients have the most productive and secure set-up combining the public and private cloud environments.
The IT Sales Engineer at JustTech is not only present at the start of a new client’s relationship with JustTech but also checks in with all clients quarterly and stays up to date as their needs may change.
Below are the components of JustTech’s Managed IT Solution:
Network, Workstation, and Server Support/Management
- Antivirus Protection, Anti-Malware, Spyware Protection
- Microsoft Defender protects against viruses, ransomware, spyware and more.
- Windows defender uses real-time protection to monitor your computer for any suspicious activities or files. It scans and analyzes the files you access, the programs you run, and the websites you visit to detect and block any potential threats. It also regularly updates its virus definitions to stay up to date with the latest known threats
- Operating Systems & Software Updates Management
- Ensures all systems and software are up to date to ensure operational efficiency and security.
- Installed on each desktop & laptop.
Office 365 Licenses
- Users added to Intune and Azure. Profile scripted and can be restored with Auto-Pilot.
- Includes Email and Microsoft Office (Word, Outlook, Excel, etc.) Licenses and Support
- Includes Office 365 Back-Up
Email Security
- Email Security protects users against unwanted and malicious email—both malware and non-malware threats, such as impostor email or business email compromise (BEC).
- Provides granular visibility and business continuity for organizations of all sizes.
- Includes blocked and safe senders list.
- Installed on each email address.
DNS Protection for each Workstation
- Secure DNS agent enforces security at the DNS layer to block malware, phishing, command and control callbacks over any port.
- This cloud security platform that provides the first line of defense against threats on the internet.
- Blocks malicious destinations before a connection is ever established.
- An additional layer of network security and content filtering.
WAN / Network Security
- Advanced Firewall offers the best protection against the latest advanced threats like ransomware, crypto mining, bots, worms, hacks, breaches, and advanced persistent threats (APTs) with unique and innovative technology designed to catch threats we haven’t even seen yet.
- Provide protection for your network at the point the internet enters your network.
- New threats will be protected against as they are discovered and patches created.
- Includes all software, firewall hardware and security subscriptions.
- Includes hardware refresh as needed.
Managed Detection and Response
- 24/7 managed detection and response (MDR) platform combines network visualization, tradecraft detection, and endpoint security to rapidly detect and neutralize lateral movement in its earliest stages
- Patented Real-Time Detection – Catch them fast and hit them hard. Through proprietary security operations and incident response platform, this world-class SOC hunts for active threats in your environment and neutralizes them in their earliest stages. The technology is built from the ground up to give SOC analysts the ability to continuously monitor and respond to the modern threat landscape.
- 24/7 Incident Monitoring and Response – Established by former US government cybersecurity operators, our SOC leverages its deep knowledge of hacker tradecraft and real-world cyber experience to provide 24/7, unified detection and response services. Trust the fully managed SOC team to monitor your unique environment around the clock so you can focus on running your business.
- Rapid Agent Deployment – World-class, nation-state-grade security stack is designed to serve businesses by completing the hard work for you. While other services on the market take days and weeks to tune events, we offer same-day agent deployment and start protecting your diverse environments within minutes. Providing a streamlined onboarding experience so you can get coverage without compromising your efficiency.
Offsite Backup
- Unlimited Storage
- Encrypts and backups your data to our data colocation facility which has redundant power and redundant internet.
- Encrypted data files can be accessed via our web portal or downloaded to an external hard
About Just·Tech
Just·Tech, a 2020 & 2021 Inc. 5000 designee and a 2023 & 2024 CRN MSP 500 honoree is a technology company and has been keeping more than 2,000 clients happy since 2006 in providing our Print Solutions, Network & IT Solutions, Cloud Fax and custom Xerox App Solutions.
Areas we support:
- Washington DC Metropolitan area including parts of Virginia & Maryland and also Southern Maryland
- Northern Virginia, Eastern Panhandle of West Virginia and the Shenandoah Valley in Virginia
- North Eastern Virginia and the Northern Neck of Virginia including the cities of Fredericksburg & Stafford
- West Central Virginia including the cities of Harrisonburg, Staunton & Charlottesville
- South Western Virginia including the cities of Lynchburg and Roanoke
- North Central West Virginia including the cities of Morgantown, Fairmont, Clarksburg & Elkins
- WV/KY/OH tri-state region including the cities of Huntington, Charleston, Ashland and Portsmouth
Through our Print Solutions, we offer sales and support for Xerox multifunction copiers & printers. Just·Tech is a Xerox Diamond Partner and one of the top ten Xerox partners in the country. We also provide supplies & service support for HP, Lexmark, Dell and Brother printers. Currently we are managing thousands of copiers & printers making millions of copies & prints every month.
With our Network Solutions, we provide Managed Network Services & IT Support to hundreds of small businesses, non-profits and religious organizations. We specialize in proactive support and provide onsite & remote assistance.
Just·Tech is the first Xerox certified Personalized Application Builder Authorized Developer in the United States. With our App Solutions, we create custom apps for Xerox multifunction copiers that increase efficiency and improve workflows. Just·Tech is the exclusive reseller in the U.S. of the most affordable and complete print management app solution, PrintAnyWay. There are more than 100,000 apps that we have created installed on Xerox devices across the globe.
Contact us for more information.
