Recent Client Feedback on JustTech's Managed Services Help Desk

Recently we received feedback from a valued client on an experience with a member of JustTech’s Managed Services Help Desk. We thank Robert for sharing his experience with us!

I just wanted to send you an email to let you know about a great experience I had with one of your employees. I had a problem with my internet this morning. I ended up getting that resolved with Breezeline but in the process messed up all my printers. I called your Help Desk and Derron Washington helped me. He went above and beyond to help me get my issues solved so much so that I felt the need to let you know what a great job he’s doing. Derron is the type of person that will always help JustTech be the go to company for all of our needs.

Robert Bradley, American Printing & Signs (King George, VA)

JustTech’s Managed Services Help Desk provides Level 1 & Level 2 Support to JustTech’s clients for copier & printer supplies & service incidents, copier & printer IT support, network & IT incidents, software support, app assistance and other items as needed. The Help Desk is local and may be contacted via email, phone, ticketing system or an app on Xerox multifunction printers. JustTech has field resources available that may be dispatched as needed throughout our entire regions.

JustTech’s clients may also access our ticketing system to view status of open tickets, post new information and view other account information.

With employees now working in the office, virtual or hybrid (or a mix of both), JustTech’s Help Desk is ready to assist with supporting employees wherever they may be with their IT and print support needs.

JustTech’s Managed Services Help Desk fulfilled 986 tickets for clients in the month of July! With our Help Desk, you will not be routed to an off-shore call center and stuck in a never ending phone tree. You will receive quick local and responsive support!

About Just·Tech
Just·Tech, a 2020 & 2021 Inc. 5000 designee and a 2023 CRN MSP 500 honoree is a technology company and has been keeping more than 3,000 clients happy since 2006 in providing our Print Solutions, Network & IT Solutions and custom Xerox App Solutions.

Areas we support:

Washington DC Metropolitan area including parts of Virginia & Maryland and also Southern Maryland
Northern Virginia, Eastern Panhandle of West Virginia and the Shenandoah Valley in Virginia
North Eastern Virginia and the Northern Neck of Virginia including the cities of Fredericksburg & Stafford
West Central Virginia including the cities of Harrisonburg, Staunton & Charlottesville
South Western Virginia including the cities of Lynchburg and Roanoke
North Central West Virginia including the cities of Fairmont, Clarksburg & Elkins
WV/KY/OH tri-state region including the cities of Huntington, Charleston, Ashland and Portsmouth

Through our Print Solutions, we offer sales and support for Xerox multifunction copiers & printers. Just·Tech is a Xerox Diamond Partner and one of the top ten Xerox partners in the country. We also provide supplies & service support for HP, Lexmark, Dell and Brother printers. Currently we are managing thousands of copiers & printers making millions of copies & prints every month.

With our Network Solutions, we provide Managed Network Services & IT Support to hundreds of small businesses, non-profits and religious organizations. We specialize in proactive support and provide onsite & remote assistance.

Just·Tech is the first Xerox certified Personalized Application Builder Authorized Developer in the United States. With our App Solutions, we create custom apps for Xerox multifunction copiers that increase efficiency and improve workflows. Just·Tech is the exclusive reseller in the U.S. of the most affordable and complete print management app solution, PrintAnyWay. There are more than 100,000 apps that we have created installed on Xerox devices across the globe.