JustTech, LLC is actively seeking an IT professional with excellent communication & organizational skills for our Help Desk Analyst position. This individual would join our team and provide remote assistance, dispatching, scheduling and outstanding customer service. This position would be located at our La Plata, Maryland office. JustTech is a technology company specializing in providing office equipment, managed network services, IT support and print management solutions to our customers.
- Serve as first point of contact for customers’ IT, Print Management, & technical service issues.
- Remote assistance for networks & computers.
- Scheduling & dispatching technicians.
- Entering incidents, documenting progress & managing ticket database.
- Maintaining a high level of communication with customers.
- Remaining flexible for other activities as assigned.
- A bachelor’s degree, current and relevant IT certifications such as A+, Network+, or other Microsoft certifications or relevant work experience.
- Ability to demonstrate solid understanding of commonly used office software applications and basic networking principles.
- Experience with, Windows Server 2012 and up, Windows 10 & macOS.
- Experience with Active Directory.
- Experience in network security.
- Virus protection technology knowledge.
- Understanding of LAN and WAN plans, designs and implementations.
- Understanding of computing and networking protocols and standards.
- Excellent verbal communication skills.
- Knowledge in Kaseya is a plus.
- Previous IT Help Desk experience preferred.
JustTech is an Equal Opportunity Employer Veterans/Disabled
Interested individuals should send resumes to firstname.lastname@example.org.
Just·Tech, a 2020 Inc. 5000 designee is a technology company and has been keeping more than 3,000 clients happy since 2006 in providing our Print Solutions, Network & IT Solutions and custom Xerox App Solutions.
Areas we support:
- Southern Maryland and Washington DC area
- Northern Virginia, Eastern Panhandle of West Virginia and the Shenandoah Valley in Virginia
- North Eastern Virginia and the Northern Neck of Virginia including the cities of Fredericksburg & Stafford
- West Central Virginia including the cities of Harrisonburg, Staunton & Charlottesville
- South Western Virginia including the cities of Lynchburg and Roanoke
- North Central West Virginia including the cities of Fairmont, Clarksburg & Elkins
- WV/KY/OH tri-state region including the cities of Huntington, Charleston, Ashland and Portsmouth
Through our Print Solutions, we offer sales and support for Xerox multifunction copiers & printers. Just·Tech is a Strategic Xerox Partner and one of the top ten Xerox partners in the country. We also provide supplies & service support for HP, Lexmark, Dell and Brother printers. Currently we are managing thousands of copiers & printers making millions of copies & prints every month.
With our Network Solutions, we provide Managed Network Services & IT Support to hundreds of small businesses, non-profits and religious organizations. We specialize in proactive support and provide onsite & remote assistance.
Just·Tech is the first Xerox certified Personalized Application Builder Authorized Developer in the United States. With our App Solutions, we create custom apps for Xerox multifunction copiers that increase efficiency and improve workflows. Just·Tech is the exclusive reseller in the U.S. of the most affordable and complete print management app solution, PrintAnyWay. There are more than 60,000 apps that we have created installed on Xerox devices across the globe.
Contact us for more information.