In my many years of dealing with office machines and support staff, I must say that JustTech has surpassed our expectations. Never have I dealt with a company staff that is more knowledgeable or that responds more quickly to helping us stay up and running. A special thank you to Solutions Specialist Lambros Svingos for the extra time and effort he has put in to making sure that we are happy with all of our machines and teaching us everything we need to know to get our work done as quickly and efficiently as possible.
April Hundley, The Masters Law Firm LLC (Charleston, WV)
We have been very pleased with the service at JustTech. Beth understands our business & has been consistent in providing us with Xerox products that work well for us. I would highly recommend them.
Harriett Sutter, The Sutter Law Firm (Charleston, WV)
JustTech LLC and Lambros Svingos have truly been a blessing in our office. Our previous copier company were unable to provide the comprehensive and hands-on customer service we currently get from the JustTech family. Lambros is a knowledgeable asset that has taken every question we have had and gotten a workable solution for our office. Lambros and JustTech were able to tailor our Xerox to our office’s needs and desires. The support staff are always responsive and friendly. JustTech and Lambros have gone above and beyond our expectations. We are so happy with our Xerox, Lambros and JustTech and we highly recommend them to anyone for their office solutions
Kristina Saunders, Wooton, Davis Hussell & Ellis PLLC (Charleston, WV)
JustTech is a great company to work with. They made sure that our transition over to Xerox machines was smooth and timely. They also have great support staff who are kind and patient and willing to help teach you how to use it and set it up properly.
Davis, Upton, Palumbo & Dougherty (Prince Frederick, MD)
JustTech has provided great service for our Xerox copier. We always have the supplies we need and they are always quick to respond when we have a problem.
Melissa Lucas, Vital & Vital, L.C. (Huntington, WV)
We work with many legal firms and have observed some common challenges:
Updating technology without causing disruption to organization’s productivity.
Just·Tech has local network analysts and trainers to assist with new copier and printer installations. We coordinate with the delivery team to decrease your downtime and to get you up and running as quickly as possible.
Billing recovery for client related work.
With Xerox Standard Accounting (XSA), billing back clients for related work is simple to set-up and to manage. Copy, Print, Fax and Scan jobs can all be tracked using a code assigned to each client. Usage reports may be printed from the multifunction printer or downloaded from the web interface. XSA is available on many standalone and desktop Xerox models.
Creating meaningful scanning workflows.
Creating and following a meaningful scanning workflow is important for many legal firms. With our Xerox multifunction printers, there are many scanning options available, including: scan to email, network scan, scan to folder and scan to cloud programs including DropBox, Office365 and SharePoint.
Increasing efficiencies with office printing process.
With our managed print solutions, we can centralize the management of all your desktop printers from multiple manufacturers (Xerox, HP, Brother & Dell). We can take control of your print activities and reduce your costs by up to 30%. We also provide automatic supply ordering and replenishment with no user intervention required.
With the Support Connect App, users can request service, request supplies, provide feedback and order Xerox Eco Boxes for easy return and recycling of supplies right from the Xerox device user interface! This simple and easy process also provides faster resolution to incidents as needed information to resolve the task is automatically sent from the app including the serial number, meter reads, all supply statuses (including toner, drum, fuser, etc) and all fault codes.
Greater productivity with proactive network support and seamless 3rd party software integration.
We provide network management and IT solutions to many organizations. We specialize in proactive support & cloud security services and provide remote and on-site support. Many technology organizations utilize 3rd party software for day to day operations and we have vast experience in integrating unique software.
Increased security in the office and at all points of access to the network.
Xerox Image Overwrite Security provides a triple pass overwrite algorithm to ensure all data is unrecoverable after every copy, print, scan and fax job is performed on a multifunction printer. When performed after every job, Image Overwrite is fast. Also, Xerox is the only vendor to provide McAfee built-in security that protects the multifunction printers from outside threats. Nothing can run on the device unless whitelisted.
With our Network Security Solution, we protect your network against internal and external threats. This advanced firewall protection provides wireless protection as well which is often an overlooked vulnerability in customers’ networks. When employees and guests connect to clients’ WiFi, the clients’ networks are susceptible from anything on these mobile devices. With our solution, new threats are protected against as they are discovered ensuring you have the latest protection for your network and that information is secure and safe!
Our DNS Protection for workstations (computers & laptops) is a cloud security platform that provides the first line of defense against threats (including many ransomware type attacks) on the internet wherever users go. This solution blocks malicious destinations before a connection is ever established. This is an additional layer of network security and content filtering and highly recommended to prevent intruders.
New software and firmware is released on a regular basis for copiers and printers. This software is traditionally updated manually by the end user which can leave devices with out of date software and networks susceptible to recent network threats. With the Firmware Connect App, when firmware and software updates are released by Xerox and approved by JustTech, updates to the copiers and printers are overnight. This ensures devices have the latest software updates which include security patches for newly discovered threats and that information on the network is protected!