The Xerox U.S. Channels Group has licensed Southern Solutions’ Automatic Firmware Updates App Solution for all U.S. Agent & Reseller partners to use with their customers in 2016. Firmware (or systems software as it is commonly called) is released routinely to fix operational issues, correct new compatibility issues, add new features and apply security patches. The Automatic Firmware Updates App Solution for Xerox multifunction printers increases customer satisfaction, increases equipment reliability, increases equipment & network security, decreases service calls and decreases the time that is required to perform these updates manually.
Since the Xerox U.S. Channels Group announced they were licensing this solution in January, Southern Solutions has received a lot of positive feedback and excitement from U.S. Agent & Reseller partners. Customers have also been very interested in the messages of ongoing compatibility fixes, increased network security and reduced service calls.
With all manufacturers, firmware for copiers & multifunction printers has traditionally been installed manually at the device. This time consuming task decreases productivity. There are several tools that decrease the time that is taken to upgrade firmware on multiple devices but these tools still contain multiple steps that must be repeated on an ongoing basis.
Once installed, the Automatic Firmware Updates App Solution automatically brings the Xerox multifunction printer to the most recently approved version of firmware sequentially with no intervention from the partner. Updates are performed at night or during non-business hours to avoid interruption. The easiest way to upgrade customers to the new Xerox 2016 ConnectKey Software which contains new features is with the Automatic Firmware Updates App Solution.
Updates almost always include security patches and it is important not to overlook how important it is that devices connected to customers’ networks have the latest security updates. The National Institute of Standards and Technology further validated this when they released their Risk Management for Replication Devices report in February of last year. Among the threats to copiers & MFPs, the list includes outdated and/or unpatched operating systems and firmware. To protect your network, devices must have the latest firmware and security patches. As new security threats are uncovered, Xerox releases new security patches in their next firmware release. With the Automatic Firmware Updates App Solution, customers’ networks are always protected against recent threats.
About Southern Solutions
Southern Solutions is a technology company providing managed print services and managed network solutions to customers in Southern Maryland and customized Xerox app solutions to customers around the globe. Southern Solutions is the first Xerox certified Personalized Application Builder Authorized Developer in the U.S. Southern Solutions develops apps to increase efficiency and decrease workflows. The Contact Us App which Southern Solutions created enhances communication with customers and simplifies the service & supplies process by allowing customers to request service and supplies directly on the Xerox user interface. With these requests, the partner receives all the needed information for a service & supply request including serial number, meter reads, supply statuses and fault codes. Southern Solutions also creates customized apps for specific needs and developed the Automatic Firmware Updates App Solution.
Contact Southern Solutions for more information.