7 years ago, JustTech began developing apps for Xerox multifunction printers and looked at areas where apps could bring more value. Apps had been used for many years on smart phones and tablets but it was a relatively new thought to include them on copiers. JustTech’s team began to brainstorm app ideas and Michael Eaton from JustTech attended Xerox’s first ever Personalized Application Builder Workshop in Rochester, NY in May of 2014.
Later that year, JustTech launched our first app, the Support Connect App (previously Contact Us App). The Support Connect App enhances communication with clients and allows for service & supply requests to be made right on the Xerox device’s user interface. This eliminates the need for a phone call or email to be created. The Support Connect App also provides faster resolution to incidents as the meter reads, serial number, supply statuses and all fault codes are sent with the requests automatically. Currently over 10,000 Support Connect Apps are installed. More than 30 Xerox Partners use this app with their clients on a regular basis.
In 2015, JustTech became certified by Xerox as a Personalized Application Builder Authorized Developer. JustTech was the first partner to be certified by Xerox in the United States.
JustTech developed the Firmware Connect App (previously Automatic Firmware Updates App) in 2015 because of seeing the importance of copiers having the latest software updates. Firmware updates had traditionally been a manual process by the end users leaving many devices not having the latest operational and security updates. This app has been very popular with over 40,000 installs. Xerox licensed the Firmware Connect App from JustTech in 2016 for all US Agent Partners to use with their clients.
In 2016, JustTech developed the Email Connect App to simplify the setting up and ongoing maintenance of the scan to email function on a client’s Xerox multifunction printer. The number one service call besides a paper jam is a scan to email issue and it has been observed as the most popular way that clients chose to scan their documents. When a user’s password changes for an account that is used by the Scan to Email function, the new password needs updated in the Xerox device. When an email carrier’s settings change, the information needs updated in the Xerox device. With the Email Connect App, a user may enter in their email address and password, chose their email provider from a drop down list, hit save and Scan to Email is working again.
JustTech began asking for input from clients on a new app to develop in 2018 and one item kept coming up. With virtual or cloud fax services, clients have to scan in documents and then attach them to an email or upload them to a web portal to send the documents via fax. A complaint commonly received from clients is how long to takes to fax hard copy documents with Cloud Fax Services because of the multiple steps involved (scan, upload, etc.). Many organizations are moving to cloud fax services because of the significant monthly cost savings as compared to having an analog fax line and the cost savings of not having long distance costs as they have with the analog fax line. In October of 2018, JustTech released the CloudFax Connector App for Xerox multifunction printers which solves this challenge and allows sending hard copy documents through a cloud fax Service as easy as it is with a traditional fax. Simply scan in and fax! This app has been extremely popular with JustTech’s clients and clients around the United States.
In late 2019, JustTech formed an exclusive partnership with PrintAnyWay to bring the most affordable print management solution to the United States. This solution fit in nicely with our App Solutions division and has been very popular with our clients and also with other partners to use with their clients in the United States. This solution launched right before the global pandemic began and yet we have still sold thousands of licenses as clients have been looking for affordable ways ways to contain costs, increase security and assign chargebacks.
7 years later, JustTech now has over 60,000 apps installed globally on Xerox multifunction printers. Many Xerox Partners including JustTech have changed their sales strategy and to now lead with these apps and differentiators that provide enormous value to clients. JustTech’s App Solutions division has created recurring revenue from the app licenses for JustTech but has also generated many more Xerox equipment sales in JustTech’s prospect territory by leveraging the apps JustTech has created.
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Just·Tech, a 2020 Inc. 5000 designee is a technology company and has been keeping more than 3,000 clients happy since 2006 in providing our Print Solutions, Network & IT Solutions and custom Xerox App Solutions.
Areas we support:
- Southern Maryland and Washington DC area
- Northern Virginia, Eastern Panhandle of West Virginia and the Shenandoah Valley in Virginia
- North Eastern Virginia and the Northern Neck of Virginia including the cities of Fredericksburg & Stafford
- West Central Virginia including the cities of Harrisonburg, Staunton & Charlottesville
- South Western Virginia including the cities of Lynchburg and Roanoke
- North Central West Virginia including the cities of Fairmont, Clarksburg & Elkins
- WV/KY/OH tri-state region including the cities of Huntington, Charleston, Ashland and Portsmouth
Through our Print Solutions, we offer sales and support for Xerox multifunction copiers & printers. Just·Tech is a Strategic Xerox Partner and one of the top ten Xerox partners in the country. We also provide supplies & service support for HP, Lexmark, Dell and Brother printers. Currently we are managing thousands of copiers & printers making millions of copies & prints every month.
With our Network Solutions, we provide Managed Network Services & IT Support to hundreds of small businesses, non-profits and religious organizations. We specialize in proactive support and provide onsite & remote assistance.
Just·Tech is the first Xerox certified Personalized Application Builder Authorized Developer in the United States. With our App Solutions, we create custom apps for Xerox multifunction copiers that increase efficiency and improve workflows. Just·Tech is the exclusive reseller in the U.S. of the most affordable and complete print management app solution, PrintAnyWay. There are more than 60,000 apps that we have created installed on Xerox devices across the globe.
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